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FAQ

LXRandCo
Who are we?

LXRandCo is a vintage luxury retailer that specializes in authentic handbags and accessories from designer brands including Hermès, Chanel, Louis Vuitton, Gucci, Prada, Ferragamo, Miu Miu, Cartier, Dior, Chloé, and more! LXRandCo prides itself in its rigorous authenticity protocol. LXRandCo sources its products through private auctions, individual collections and directly from clients online and in select retail locations. We do not buy or sell reproductions. LXRandCo is not affiliated with any of the brands listed on the site and in store. We guarantee all products to be 100% authentic.

What does vintage mean?

LXRandCo's selection of luxury vintage products range from pieces that date back over 50 years ago, to items part of collections from this season. Vintage steps away from the traditional luxury shopping experience and focuses on preowned luxury masterpieces. LXRandCo gives renewed life, and a fresh chapter to each piece that we buy and sell.

Merchandise
How do I know the merchandise is authentic?

LXRandCo prides itself on the quality of its merchandise and does not accept or sell reproductions. Every product acquired has undergone a thorough control check to meet the highest standards of excellence. LXRandCo guarantees the authenticity and condition of every item sold so that customers can purchase products with complete confidence.

What is the condition of the merchandise?

The condition of each item is specified by an alphabetical rating found within the product description. An overview of the ratings can be found below:

  • S - Never been used or carried
  • A - Very good condition, there may be slight signs of wear
  • AB - Good condition, some signs of wear due to regular use
  • B - Fair condition, discolorations and visible wear or other marks
  • BC - Well used, obvious signs of use such as scratches and stains
Do you offer warranty on your products?

Due to the vintage nature of our products, we are unable to offer a warranty on any products offered for sale via our website. However, we do comply with German consumer protection laws and as such, must offer the warranty, not to exceed a period of one calendar year, for any product purchase originating from Germany.

Orders and Payments
Can I use a foreign issued credit card?

If you are attempting to make a payment with a card that has not been issued in the country where you are shipping your item, there may be additional information required to authorise the purchase.

For all orders made with foreign issued cards, please contact us at 1-800-764-0521 or at support@lxrco.com to verify your billing information.

Can I order by phone?

At this stage, LXRandCo only accepts orders placed online at LXRCO.com.

Can I cancel or change my order once it has been placed?

If you want to change or cancel an order once it has been placed, please contact our customer service team within 24 hours of submitting your order. If the order has already been shipped, it will be treated as a return and subject to regular return fees. See the Returns section formore information. Please note that if a promotional credit (including referral credits) was used in anorder that you have cancelled, the credit will not be reimbursed.

Why have I been contacted about my payment?

Due to the high value of orders, you may be contacted by our accounts department to confirm your billing information. In cases where the billing and shipping addresses do not match, we may require you or your credit card company to verify the purchase.

If you fail to respond to an email or telephone call requesting additional information, LXRandCo reserves the right to hold the shipment and/or cancel the order. Please ensure you have added support@lxrco.com to your safe list and have included a valid phone number in your order to avoid missing these important notifications.

Sell Your Luxury Item
How does Sell Your Luxury Item work?

If you own a designer item but are ready to move on or upgrade to the latest style, LXRandCo will save you the trouble of selling it yourself. We offer direct, competitive prices based on the condition and model of the product.

Please fill out our online appraisal form.

If we are able to appraise the item based on the information provided, we will contact you with our price offer and details of payment.

If we need to take a closer look at the item, we will ask you to send it in for a personal appraisal.We cover all in-bound shipping costs on items that are requested for assessment.

For sellers who live in the Montreal, Canada area, you can call us at 1-800-764-0521 for an appraisal in-person at our head office.

Please read our purchase conditions below for a full list of terms and conditions.

What are the Sell Your Luxury Item conditions?

Shipping Policy: LXRandCo provides sellers with free in-bound, FedEx ground shipping when both parties agree on an offer price. The company will not be held responsible for items that are shipped using a different provider.

Payment Options: LXRandCo will advise seller for payment options once the item has arrived at our warehouse for verification and we are satisfied with its authenticity. Each payment might take up to a total of 3 weeks to arrive depending on the method chosen.

Damage Prevention: LXRandCo will cover all in-bound shipping costs and provide insurance for the value of the package. The seller can only ship the item using the FedEx shipping label provided. If the seller chooses to ship the item using a different provider or not package it well, LXRandCo will not be held responsible for compensation or insurance cover.

Item Authenticity: The seller agrees that all items submitted for sale are authentic and that they have made no intentional attempt to sell LXRandCo counterfeit products. If the item is discovered to be counterfeit, or significantly different from the pictures provided, it will be returned to the seller after the authentication fee of $45 has been paid in full within 30 days of payment notice to the seller.

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