Do you ship outside the United States?
Yes. In addition to shipping to the 48 contiguous American States as well as Alaska and Hawaii, LXRandCo also ships to Canada and all European Union countries. For any international orders to any other countries, please contact email@example.com.
Which countries in the European Union do you ship to?
LXRandCo currently ships to Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK.
Unfortunately, at this stage LXRandCo does not ship outside the regions specified above.
How much does shipping cost?
United States: Shipping is free on all orders over $200 sent to a valid delivery address in the United States. Under $200, shipping is $9.95.
Canada: Shipping is free on all orders over $400 sent to a valid delivery address in Canada. Under $400, shipping is $15.
Europe: Shipping is free on all orders over €500 sent to a valid delivery address in EU countries and €25 for any order under €500.
Please note: shipping fees are not refundable in the case of cancellation or return.
Can I pay for expedited shipping?
Unfortunately, expedited shipping is not currently available at this time. Please see our Shipping section for more information about our delivery schedule.
How do you calculate sales tax?
For orders placed within the United States no sales tax is added to purchases, except for those shipped to the State of Nevada. The current sales tax rate in Nevada is 8.1%.
For orders placed within Canada: The prices listed on LXRandCo are exclusive of tax. Federal sales tax (GST) and the relevant provincial sales tax will be added to your order at checkout.
For international orders: The relevant sales tax, VAT and / or duty for the country of residence is included in the purchase price of each item.
When will my purchase arrive?
Shipping times vary depending on the country and State of residence. Typically goods will take between 10-15 business days (10-20 business days for EU countries) from the time of purchase until delivery.
- Fedex: Please note that for US orders, FedEx will attempt up to 3 deliveries of your order. After that your order will be held for 5 days at one of their local facilities and will then be returned to our warehouse and will be treated as a standard return with an additional 15% restocking fee. If you would like to have your order re-shipped, there will be an additional $30 shipping fee.
- Purolator: Please note that for Canadian orders, Purolator will attempt to deliver once, after that your order will be held for 5 days at one of their local facilities and will then be returned to our warehouse and will be treated as a standard return with an additional 15% restocking fee. If you would like to have your order re-shipped, there will be an additional $30 shipping fee.
Returns & Refunds
How do I return a purchase?
If you are not satisfied with an item purchased on LXRCO.com, you can return it within 10 days from the date of delivery (14 days for orders originating from Germany). Any orders that are returned without an approved RAN from one of our customer services representatives will be charged the $15 return fee as well as a 15% restocking fee.
What is your refund policy?
If you decide to return your purchase, you will be given a refund. Please note that a $15/20/£15 shipping and handling fee is applied to all return requests under $2,000. Returns on items that are $2,000 and over are exempt from the return shipping and handling fee.
Before we can proceed with the refund, we require you to specify the reason(s) for return. We also ask you to take 3 photos of the product for verification purposes:
- One photo of the whole product
- One photo of the orange tamper proof tag attached to the product
- One photo of the LXRandCo authenticity card sent with the product
The orange security tag must be intact and still attached when returning the product. The product must not have been worn, washed or altered in any way, and must not show any signs of use.
Products must be returned with all original tags, packaging and other accessories (dust bags, straps, etc.) received with the order.
Once we have received these details regarding your request, we will send you a unique Return Authorization Number (RAN) and shipping label so that you can return your item to us.
Can I exchange my purchase for another product?
No direct product exchange is available at this time.
When will I see my credit or refund?
The time it takes for a refund to appear will depend on your credit card company or bank. Typically, a refund will appear on the client's billing statement around 10 business days after the date of the refund.
For returns, refunds will only be issued upon reception of the returned item at our final shipping warehouse. Please allow up to 3 business days from the time the item arrives at our warehouse for the refund to be issued.
What does final sale mean?
Any items listed as Final Sale at checkout are not eligible for return or exchange.