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FAQ

LXRandCo
What vintage means to LXRandCo?

LXRandCo's selection of luxury vintage products range from pieces that date back over 50 years ago, to items part of collections from this season. Vintage steps away from the traditional luxury shopping experience and focuses on preowned luxury masterpieces. LXRandCo gives renewed life, and a fresh chapter to each piece that we buy and sell.

Who are you?

LXRandCo is a vintage luxury retailer that specializes in authentic handbags and accessories from designer brands including Hermès, Chanel, Louis Vuitton, Gucci, Prada, Ferragamo, Miu Miu, Cartier, Dior, Chloé, and more! LXRandCo prides itself in its rigorous authenticity protocol. LXRandCo sources its products through private auctions, individual collections and directly from clients online and in select retail locations. We do not buy or sell reproductions.

Merchandise
How do I know the merchandise is authentic?

LXRandCo prides itself on the quality of its merchandise and does not accept or sell reproductions. Every product acquired has undergone a thorough control check to meet the highest standards of excellence. LXRandCo guarantees the authenticity and condition of every item sold so that customers can purchase products with complete confidence.

What is the condition of the merchandise?

The condition of each item is specified by an alphabetical rating found within the product description. An overview of the ratings can be found below:

  • S - Never been used or carried
  • A - Very good condition, there may be slight signs of wear
  • AB - Good condition, some signs of wear due to regular use
  • B - Fair condition, discolorations and visible wear or other marks
  • BC - Well used, obvious signs of use such as scratches and stains
Do you offer warranty on your products?

Due to the vintage nature of our products, we are unable to offer a warranty on any products offered for sale via our website. However, we do comply with German consumer protection laws and as such, must offer the warranty, not to exceed a period of one calendar year, for any product purchase originating from Germany.

Orders and Payments
Can I use a foreign issued credit card?

If you are attempting to make a payment with a card that has not been issued in the country where you are shipping your item, there may be additional information required to authorise the purchase.

For all orders made with foreign issued cards, please contact us at 1-800-764-0521 or at support@lxrco.com to verify your billing information.

Can I order by phone?

At this stage, LXRandCo only accepts orders placed online at LXRCO.com.

Can I cancel or change my order once it has been placed?

If you want to change or cancel an order once it has been placed, please contact our customer service team within 24 hours of submitting your order. If the order has already been shipped, it will be treated as a return and subject to regular return fees. See the Returns section for more information. Please note that if a promotional credit (including referral credits) was used in an order that you have cancelled, the credit will not be reimbursed.

Why have I been contacted about my payment?

Due to the high value of orders, you may be contacted by our accounts department to confirm your billing information. In cases where the billing and shipping addresses do not match, we may require you or your credit card company to verify the purchase.

If you fail to respond to an email or telephone call requesting additional information, LXRandCo reserves the right to hold the shipment and/or cancel the order. Please ensure you have added support@lxrco.com to your safe list and have included a valid phone number in your order to avoid missing these important notifications.

Sell Your Luxury Item
How does Sell Your Luxury Item work?

If you own a designer item but are ready to move on or upgrade to the latest style, LXRandCo will save you the trouble of selling it yourself. We offer direct, competitive prices based on the condition and model of the product.

Please fill in this form. If it is a bag, please attach at least 2 photos of the item's exterior and 2 photos of the item's interior.

If we are able to appraise the item based on the information provided, we will contact you with our price offer and details of payment.

If we need to take a closer look at the item, we will ask you to send it in for a personal appraisal. We cover all in-bound shipping costs on items that are requested for assessment.

For sellers who live in the Montreal, Canada area, you can call us at 1-800-764-0521 for an appraisal in-person at our head office.

Please read our Purchase Conditions below for a full list of terms and conditions.

What are the Sell Your Luxury Item conditions?

Shipping Policy: LXRandCo provides sellers with free in-bound, FedEx ground shipping if an item requires a personal appraisal at our warehouse and if the item is located in the United States or Canada. The sellers are responsible for shipping fees for items sent from other countries. The company will not be held responsible for items that are shipped using a different provider. Sellers will be advised if they need to send in their item(s) after they have completed the Seller Submission form.

Payment Options: LXRandCo will advise sellers of a price offer after i) the company has received the completed Seller Submission Form and made an appraisal based on the information provided OR ii) the company has received the completed Seller Submission Form, requested the item be sent in to the company warehouse and made a personal appraisal after receiving the item.
Upon acceptance of the offer, LXRandCo will issue a payment to the seller normally within 5 business days via the payment method requested in the Seller Submission Form.

Damage Prevention: It is the seller's responsibility to make sure that any items sold to LXRandCo are adequately insured until they are delivered into the company's possession.

Tamper Protection: LXRandCo will provide sellers with a tamper-proof clip to attach to the item before sending. This is to ensure that the item will not be swapped before or after it reaches the company.

Item Authenticity: The seller agrees that all items submitted for sale are authentic and that they have made no intentional attempt to sell LXRandCo counterfeit products. Should an item be discovered to be counterfeit, it will be returned to the seller at their own cost.

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